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Grievance Redressal Assessment and Index 2023 Launched

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Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh has launched Grievance Redressal Assessment and Index (GRAI) 2023 in the presence of Shri V. Srinivas, Secretary, Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India.

Grievance Redressal Assessment and Index (GRAI) was conceptualized and designed by the DARPG, Govt. of India based on the recommendation of Parliamentary Standing Committee of Ministry of Personnel, Public Grievances and Pensions with an objective to present organigation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding grievance redressal mechanism. The first edition of GRAI 2022 was released on 21 June 2023.